Pick up and Delivery
Pickup and Delivery slots are subject to availability.
Submission of a booking through New Image Drycleaner's online ordering system will receive a written confirmation of its acceptance of your order and contact information.
You can cancel your order any time up to 5 hours before New Image Drycleaners collects your laundry. Cancelling your order less than 5 hours before a collection will incur a $10.00 administration charge.
Normal Drycleaning and Wet Cleaning will have 3 business days turn around and Household Cleaning will have 7 business days turn around. New Image Drycleaning team will contact you in case of more time required for cleaning.
New Image Drycleaners may cancel your order if there is an intervening event outside its control; or you fail to make items available for collection; or it considers any item does not correspond with your order, is damaged, has no information about its content or cleaning instructions or does not fall within items it accepts.
New Image Drycleaners will use reasonable endeavours to pick-up and deliver items at the times specified in your order but does not warrant that it will do so.
New Image Dry Cleaners have rights to change the prices when garments are not according with online order. For Example, Leather and suede garments prices are different than normal garments. New Image Drycleaners team will contact you if any changes will be required.
An invoice will be emailed to you once your laundry is completed and New Image Drycleaners will deliver your laundry once you have paid the invoice. New Image Drycleaners reserves the right to withhold your laundry until payment is received in full.
Payment is accepted by Credit Card or Debit Card via the online payment link in the invoice. A 1.5% merchant fee is added to all invoices. Alternative payment options may attract an administration fee.
If you fail to accept delivery of items at an agreed time, a redelivery fee of $10.00 will be charged to you. If you fail to accept delivery of an item for more than 60 days after the invoice date, you will be deemed to have abandoned the item and New Image Drycleaners may dispose of it in its sole discretion.
You may arrange to have an item left in a safe place, collected from, or re-delivered to, a third party, but do so at your own risk. You may, by written instruction to Laundry Lady, request it to leave an item in an agreed location without signing for delivery and New Image Drycleanerswill not be liable to you for any damage to or loss of the item after it is delivered.
If something goes wrong with your item whilst in New Image Drycleaner's care and it proves to be due to the fault of Laundry Lady, it will refund your money for the laundry service of that item, however New Image Drycleaners accepts no responsibility for items that are damaged or lost in the normal course of the laundry process.
If an item requires special care, you must bring that to New Image Drycleaner's attention. If you do not do so, New Image Drycleaners may wash the item according to its care label or normal laundry process if there is no care label. You acknowledge and agree that any advice, recommendation, information or assistance that may be provided by New Image Drycleaners is provided in good faith and in reliance upon the accuracy and completeness of information provided by you.
New Image Drycleaners does not warrant that it will be able to remove all types of stains and will only provide a regular stain removal treatment if requested to do so.
By accepting payment of any sum after its due date, New Image Drycleaners does not waive its right either to require payments as they fall due or to suspend or end the Terms.
When a dispute arises, you must notify New Image Drycleaners of the dispute by giving written notice specifying the nature of the dispute, the outcome sought and the action believed necessary under the circumstances that will assist in settling the dispute. Each party will then in good faith attempt to resolve the dispute by negotiation.
